The best in Online Banking needs the best in online security

That’s why CMBDirect Corporate uses e-Code (soft token) as additional authentication.

An e-Code (soft token) is a secure authentication method that generates an 8-digit changing code using the Entrust Identity app, which you can install on your PC or mobile device. This code is required to log in to CMBDirect Corporate, providing an extra layer of security for your business's sensitive information. With e-Code (soft token), you can have peace of mind knowing that your login process is protected by advanced security measures.

Download and Activate

Setting up your CMBDirect Corporate e-Code (soft token) is quick and easy through our Self-Service Portal.

Once activated, your e-Code (soft token) is ready for use at a later time. You can manage your e-Code (soft token) settings and password through the self-service portal, but of course our CMBDirect Corporate team is also at your service if you need assistance. They can help you to download, install and activate the e-Code (soft token) and will answer any other questions you may have.

Self-Service Portal Instructions

Download - EN

Download - NL

Download - SP

Logging on using a Soft Token

Download - EN

Download - NL

Download - SP

Frequently Asked Questions

WHY ARE YOU MAKING THIS SWITCH?

For a number of years the digital certificates you have used have proven to be a reliable and easy to use method for you to log into your online banking securely. However over the past years the dependence that digital certificates have on Java and its update cycle has become an increasing burden for you, our customer. As Java gets updated, digital certificates often stop functioning properly, causing you inconvenience and frustration.

IS THERE A DIFFERENCE IN PRICING COMPARED TO A DIGITAL CERTIFICATE?

No, the current monthly fees and fees for additional User IDs stay the same. New is a second Soft Token on an existing User ID, which was not possible before. For example, the financial manager needs two Soft Tokens, one on his desktop, one on his mobile device he uses when traveling. For additional or replacement Soft Token, we charge a one-time fee of NAf. 10.

I LIKE MY DIGITAL CERTIFICATE, CAN I KEEP IT?

No, after we switch to Soft Token authentication, the Digital Certificate cannot be used anymore to login to Direct Corporate. The old Digital Certificate based website will exist for a while, but logging in to that site is only used to register the user for Soft Token and redirects the customer to the new website which uses Soft Token to log in.

I HAVE MORE THAN ONE DIGITAL CERTIFICATE. DO I NEED TO DOWNLOAD AND INSTALL MORE SOFT TOKEN APPS?

No, you only need to download and install the Soft Token app once. On the Soft Token app you will need to activate the same number Identities as the number of Digital Certificates you currently have.

I TRAVEL OFTEN AND DON’T TRAVEL WITH THE OFFICE PC. WHAT IS THE BEST SOLUTION FOR ME?

When traveling the best solution is to choose for a mobile Soft Token, which is installed on any mobile Android, iOS, Windows or Blackberry device.