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Compressed lost or stolen

Lost or stolen card

Compressed Lost or stolen1

Before calling, please have the following information at hand:

  • Exact name of cardholder as it appears on the card
  • Telephone number abroad where the customer can be reached ( Cell or Hotel number)
  • Card number or checking account number (if available)
  • Home address (billing address)

What should I do if my card is lost or stolen?

Contact MCB Customer Service within 24 hours to report your lost or stolen card through the following telephone numbers:

During office hours from Monday to Friday:

8:00 AM to 5:00 PM (GMT – 4) 599-9-466 1111
In the US toll free: 1-800-782-3201

After business hours you can call (599-9) 466-0600 or 1-800-782-3201

MCB Mastercard Black Cardholders:

During office hours from Monday to Friday
8:00 AM to 5:00 PM (599-9) 466-0440

After business hours you can call (599-9) 466-0800 or in the US toll free 1-800-622-7747

MCB VISA Platinum Cardholders:

During office hours from Monday to Friday
8:00 AM to 5:00 PM (599-9) 466-0600

After business hours you can call (599-9) 466-0600 or in the US toll free 1-303-967-1098

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