File a complaint or applaud us for excellent service (Personal)

Register a claim if

You experience errors, phishing or delays with your payments or you do not understand our fees and charges.

• Through the E-mail address: [email protected]
• By contacting the Contact Center:
  • Phone ( +297-522-3000)
  • Live chat (www.cmbnv.com)
  • WhatsApp text messages only​ (+297-593-6374.)
• In person through the various branches at the information Service desk.

Ask for your claim number to make tracking and follow-up easier.

Register a complaint if

• You are not satisfied with your claim resolution or there is no timely follow-up
• The overall service you received is not as expected
• You have a highly sensitive issue that needs the attention of a senior staff member

All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert to you as soon as possible.